PRIVACY POLICY

Crunch & Co. Nutrition and Dietetic Services ("we", "our", "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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About This Policy

We are dedicated to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws about the management of personal information. This Privacy Policy applies to the personal information we handle about:

• Clients and prospective clients of our dietetic services

• Visitors to our website www.crunchandco.com

• Users of services we provide and members of the public. 

• By accessing our website or using our services, you agree to be bound by the terms of this Privacy Policy.

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What Personal Information we Collect

Crunch & Co. Nutrition and Dietetic Services will collect and hold the following types of personal information about you (the client):

• Your full name, date of birth, address, phone number, and email address

• Medicare or DVA number and GP referral details

• Health information (including but not limited to - medical history, medication, test results, and dietary intake)

• Private Health Fund Details

• NDIS Number

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How we Collect Your Information

​We collect information:

• Directly from you during consultations both in person and via telehealth

• Directly from you through intake and consent forms submitted via our practice management software (Zanda – https://zandahealth.com/au/)

• Indirectly, from your referring GP or other health professionals

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Why we Collect Your Information

We collect and use your information to:

• Provide safe and effective dietetic care tailored to your needs

• Communicate with your referring doctor or other healthcare providers

• Manage bookings, communication, clinical notes, and treatment plans through Zanda

• Conduct telehealth consultations via Zoom

• Process Medicare rebates

• Fulfill legal and professional obligations

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How we Store and Protect Your Information

We take your privacy seriously and protect your data through:

• All client data is stored electronically within our secure Zanda Practice Management Software. Their security and privacy statements can be found here - https://zandahealth.com/au/security/

• Secure use of Zoom for Telehealth (Video Consults) - https://explore.zoom.us/en/trust/security/

• Where necessary, we will communicate with you by email, telephone, or text message. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. In addition, we are unable to ensure the security of personal information that is left with you or provided to you, for example, a paper-based letter or email sent to you.​

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Disclosure of Your Information

We will only disclose your information:

• To your referring GP or other healthcare professionals involved in your care (with your consent, or without your consent where required by law or professional guidelines—such as in the case of a critical incident, risk of harm to yourself or others, or where there is a legal obligation to disclose information)

• To Medicare or health funds for processing rebates

• To NDIS for processing payments of appointments

 

We do not sell or share your information for marketing purposes

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Website Information Collection

Our website, www.crunchandco.com, uses Google Analytics to track website data. Google Analytics does not identify individual users or associate individual IP addresses with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy https://policies.google.com/privacy. You can opt-out of Google Analytics if you disable or refuse cookies, disable JavaScript, or use the opt-out service provided by Google.

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Payment Information

Payments for appointments are processed:

• Via EFTPOS using a HICAPS terminal in clinic

• Via direct deposit into our business bank account (for Telehealth appointments only)

 

We do not collect or hold onto any card or payment details. ​

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Privacy Concerns and Complaints 

You may contact Crunch & Co. Nutrition and Dietetic Services in writing if you have any questions or concerns about this Privacy Policy or how your personal information has been handled. We will then investigate your concern or complaint and respond to it within 30 days, and will them determine if steps need to be taken to remedy it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.​

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Notifiable Data Breaches Scheme

In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you or other individuals, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.

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Changes to this Privacy Policy

This Privacy Policy will be updated when our information handling practices change. Information we hold about you will be governed by our current Privacy Policy. We recommend that you periodically review this Privacy Policy for any changes. 

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Contact us

Queries, complaints, or correction should be made in writing and sent to our postal address:

Privacy Officer

Crunch & Co. Nutrition and Dietetic Service 

386 Malvern Road, Prahran VIC 3181

Email: mego@crunchandco.com

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